Statement of Christine
Karbowiak Regarding
Attorney Generals Statement:
No Expansion of Tire Recall
NASHVILLE, Tenn. (October 16,
2000) Today, the Attorneys
General in New York and Connecticut issued press releases
stating that Bridgestone/Firestone has agreed to expand its
recall efforts concerning the P235/75R15 Radial ATX, ATX II
and Wilderness AT tires produced at the Decatur facility.
Those releases are inaccurate.
In early September, as part of a customer
satisfaction program, we agreed to replace any tires included
in the National Highway Traffic Safety Administration (NHTSA)
September 1 advisory, if a customer is concerned about them.
If a consumer prefers to replace those tires with a competitors
tires, Bridgestone/Firestone will reimburse the consumer up
to $140 per tire.
This action was not an expansion of
the voluntary recall. The company continues to believe that
the recall population is proper.
All of the details concerning the voluntary
recall and the customer satisfaction program are listed on
our website (www.firestone.com).
Michigan Attorney General Jennifer
Granholms press release is generally accurate, although
we do take exception with two areas. We do not agree with
her urging of consumers to replace those tires. Additionally,
the tires must be mounted in order for the consumer to be
eligible for the customer satisfaction program. Her release
follows for your use and review.
Michigan Attorney General Granholm Issues
Consumer Alert Regarding Options for Replacing Firestone
Tires
Source: PRMS
- PR Newswire
Oct 16, 2000 14:58
LANSING, Mich.,
Oct. 16 /PRNewswire/ -- Attorney
General Jennifer M. Granholm, along with the Attorneys General
from 48 other states and territories in the Bridgestone/Firestone
multi-state working group, today alerted consumers with certain
Firestone tires that they have replacement options of which
they may not be aware. On September 1, 2000, the National
Highway Traffic Safety Administration (NHTSA) issued a consumer
advisory which recommended replacement of a number of Firestone
tires which were not included in company's voluntary tire
recall.
Bridgestone/Firestone, Inc. will replace
all tires listed on the NHTSA consumer advisory free of charge
if the tires are taken to an authorized Bridgestone/Firestone
dealer. Tires will be replaced regardless of use and condition
and can even be replaced if not currently being used on a
vehicle. If a consumer prefers to replace consumer advisory
tires with a competitor's tires, Bridgestone/Firestone will
reimburse the consumer up to $140.00 per tire for any tire
purchased to replace a tire listed on NHTSA's September 1,
2000, Consumer Advisory.
Granholm said: "I want to urge
all consumers to replace any consumer advisory tires as soon
as possible. You can either get free replacements at a Bridgestone/Firestone
dealer or obtain reimbursement up to $140.00 per tire if you
go to a competitor to have your tires replaced. Your safety
and your peace of mind are paramount."
If customers choose the replacement
option at a Bridgestone/Firestone dealer, tire replacement
should be absolutely free to the consumer. Consumers will
not be charged for mounting, balancing, valve stem, sales
tax or disposal fees for replacement tires. If a customer
previously had a road hazard warranty or insurance, Bridgestone/Firestone
will replace that warranty free of charge when the replacement
tire is installed.
Bridgestone/Firestone,
Inc. will replace consumer advisory tires for either individuals
or companies, but will select the brand and type of tires
used as a replacement. Authorized Bridgestone/Firestone dealers
can be located by visiting the store locator section of the
Bridgestone/Firestone web page at :
http://www.bridgestone-firestone.com/.
Should consumers choose the $140.00
reimbursement option, the reimbursement includes mounting,
balancing, valve stem, sales tax and tire disposal fees. Consumers
can elect the reimbursement option regardless of the use or
condition of the tires. If a consumer previously had a road
hazard warranty, Bridgestone/Firestone will pay to replace
the warranty on the new tires.
In order to be eligible for the reimbursement
program, consumers must return NHTSA's Consumer Advisory tires
to an authorized Bridgestone/Firestone retailer where appropriate
forms to apply for reimbursement will be provided. A consumer
will also need an original receipt for the replacement tires
to attach to the reimbursement form.
It will likely
take 4-6 weeks for a consumer to receive the reimbursement
from Bridgestone/Firestone, Inc.
In addition, consumers do not have
to waive any of their legal rights to take advantage of the
Bridgestone/Firestone tire replacement program. At the request
of the Attorneys General, Bridgestone/Firestone has removed
any such language from its reimbursement forms. Further, Bridgestone/Firestone
has agreed not to enforce any agreements consumers may have
signed releasing them from their legal rights on the recall
or advisory forms previously signed by consumers.
Tires voluntarily recalled by Bridgestone/Firestone
are also subject to free replacement by a Bridgestone/Firestone
dealer or reimbursement of up to $100.00 dollars when a competitor's
tires are purchased. More information about identifying recalled
and advisory tires, and Bridgestone/Firestone's explanation
of the process is available at
http://www.bridgestone-firestone.com/.
# # #